The Philippines and India have been consistently on the top list for contact center companies that thrive on their call center agents’ ability to deliver competent live answering service. While the Philippines is known for customer support, India is hailed as the best for technical support. Well, that is quite nice as there isn’t really competition after all. It is just a matter of developing one’s forte. But of course, there are customer service representatives and technical support teams in each country that somehow compete in terms of delivery of service and customer satisfaction. That’s why most companies in the United States that take the services of contact centers, they look into the best service at a minimal cost. After all, it is with cost cutting that contact centers were born.
— Musings —