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Maintaining an online business isn’t only well known in Metro Manila. It is likewise the pattern in other key urban communities and regions. Here in Cagayan de Oro City, I have seen many of my friends ventured into this kind of businesses.
Going online is the perfect stage for dealers who wish to accomplish an increasingly broad market while developing their business as a commonly perceived name. In any case, having the scene to show off their things is only the underlying move towards having a viable online business. Another critical element is to offer potential buyers the easiest experience by giving them a logically convenient option of where and how to get their solicitations conveniently and safely.
LBC has responded to this need – which is the reason they thought of the Cash on Pick Up (COP) and Cash on Delivery (COD). Under COP, a customer basically needs to pick the LBC branch from where they wish to pick up the things they mentioned online.
Under COD, buyers are offered the option of paying for their purchases only in the wake of getting the delivery from LBC.
Ian Lou Adanza of NA SHIMMER, a company which sells watches from his headquarters in Negros, praises LBC’s COP/COD, “Mas prefer ng customers ko ang COP/COD. I had an option to use credit card, but it’s only 1% of my total sales so talagang COD talaga. Nag C-COP lang ako pag outside na sa delivery zone. Tapos mas fast remittance when it comes to COP/COD. Pagdating sa ibang courier, minsan three weeks later bago dumating ‘yung remittance. Unlike sa LBC na a few days lang, bumabalik agad sa ‘kin yung capital ko.”
ICON CREATIVES, based in Eastern Visayas, which has been retailing accessories and gifts for two years now has used other courier delivery services before, apart from LBC. But its owner Naome Villarias said she shifted to LBC saying “Mas prefer ng customers ko COP/COD, kaya nag-LBC ako. With COP/COD, you can give the clients options na babagay sa kanila.”
MVP VENTURES INCORPORATED, also from Eastern Visayas, which has been selling food supplements nationwide since 2016, started using COP/COD middle of 2018. Ginalyn Millanes who owns MVP Ventures explains: “Mas prefer ng mga customers namin ‘yung COP/COD, mas naging convenient para sa kanila ‘yung pagbili sa shop namin. ‘Yung fact na hindi nahihirapan ‘yung customers namin mamili ng mode of payment kaya mas napapabili po sila.”
Negros-based TRAVEL RAD, which has been in the business for two years selling arts and crafts, and apparel, has also been using COP/COD for one year now. According to proprietor Salvador Richie Bahalan, 90% of his customers prefer COD. “Mas kampante sila na ma-receive muna ‘yung item bago bayad. Para makaiwas na rin ‘yung customer sa mga scam.”
With the positive criticism it has picked up from their COP/COD administration, LBC guarantees that they will continue to search for available resources to present other innovative ideas which their clients and customers can use to develop their online ventures.